Shipping policy
Shipping & Order Information
Eleanor & Grace Charleston
We are committed to making your shopping experience smooth, secure, and reliable. Below you will find detailed information about order processing, delivery timelines, and shipping policies.
Estimated Delivery Time
Order Processing
Once an order is placed, we require 1 to 3 business days to process it.
On weekdays, processing typically takes one business day.
Orders placed on Friday evening or over the weekend may require slightly longer processing time.
Shipping Time After Processing
The average delivery time is 8 to 12 business days after your order has been processed.
We aim to ensure a smooth and dependable delivery experience.
If you have any questions, our customer service team is always here to assist you.
Placing an Order
Ordering with Eleanor & Grace Charleston is simple, fast, and secure.
Please follow these steps:
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Go to the product page and click the black “Add to Cart” button.
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Double-check that you have selected the correct size or color.
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Click “Checkout” and enter your shipping and contact information.
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Click “Continue to Shipping” to confirm your address details.
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Click “Continue to Payment” and select your preferred payment method:
• Credit Card (AMEX, Mastercard, Maestro, Visa)
• Bank Transfer
• EPS
• Direct Payment -
Click “Complete Order” and follow the payment instructions displayed on your screen.
Security
At Eleanor & Grace Charleston, all payments are protected with SSL encryption, ensuring a secure and reliable checkout environment.
If you experience any issues while placing your order, our customer support team is ready to assist you.
Shipping Costs
Free Shipping
We offer free shipping on all orders, regardless of the quantity purchased.
Shipping Your Order
Once you’ve selected your items, we begin processing and preparing your order as quickly as possible.
Sustainability Commitment
To offer fair pricing and reduce environmental impact, we group orders in batches and ship once minimum quantities are reached.
Need Faster Shipping?
If you would like expedited or same-day shipping, please contact our customer service team by email. We will be happy to assist you in finding the best available option.